💡 When an order is removed from an invoice — for example, if the order was ultimately cancelled — an empty invoice will remain under Sales Invoices.
💡 Once an invoice has been posted and therefore has received an invoice number, it can no longer be deleted. However, you can reuse the invoice for another customer or order.
Push the new order you want to link to the empty invoice through to Billable sales transactions.
⚠️ Do not create a new invoice for this order.
Open the empty invoice under Sales Invoices:
If the order you are linking is intended for a different customer, update the company information to match the new customer.
Click the menu icon in the top right corner and select Add Shipments/Receptions. In the pop-up, check the line(s) from the sales order and click Add.
💡 If an order contains multiple shipments (because items were picked from different stock locations), you need to select all lines to include the full order on the invoice.
💡 If the order includes both a shipment and a receipt, you must check both to fully include the order on the invoice.
After adding the order(s), post the invoice again.