💡 In Douano, you can send payment reminders and final reminders for overdue outstanding invoices. This section allows you to configure the parameters used to trigger those reminders.
⇢ Go to Settings - Invoicing - Payment reminders and click on the relevant setting to open and configure it.
Send reminders automatically: by default, this is set to No. If you want Douano to send reminders and final reminders fully automatically, set this to 'Yes'.
⚠️ If you choose automatic reminders, it is crucial to keep your invoice payments up to date every day. Otherwise, customers might receive incorrect reminders or dunning notices.
Days overdue before 1st reminder: set the number of days an invoice must be overdue before the first reminder is sent.
Send dunning notice after how many reminders: define how many reminders should be sent before a formal dunning notice is issued to the customer.
Days between reminders: set the number of days to wait between each reminder.
⚠️ Having trouble sending reminders?
Are you unable to send payment reminders to your customers? This may be due to a specific configuration in your settings.
Check the following setting:
Go to Settings > Billing > Payment Reminders.
Look for the line: ‘Send demand letter from reminder’.
Check if this value is set to 0.
What does this mean? When this value is set to 0, the software indicates that you want to send a demand letter immediately instead of a regular reminder.