How do surcharges work in Douano?
By default, Douano automatically calculates the applicable surcharges for excise taxes and packaging deposit for each sales order and displays them as separate line items on the order and invoice.
With the Surcharge Adjustments feature, you can override this default calculation. This allows you to specify—by customer, price range, or product—that a surcharge should be adjusted or set entirely to € 0,00.
💡 Tip: Want to hide excise tax or deposit fees on the invoice? Choose to include them in your sales price.
If you set the surcharge amount to €0.00, a separate surcharge line will no longer appear on the customer’s order and invoice.
Do you want to pass on the excise tax or packaging deposit, but don’t want the customer to see it as a separate line item on the invoice? Simply increase the sales price of the product itself.
Where do you set this up?
⇢ Go to Settings - Purchase and Sales - Surcharge Adjustments and click the green plus icon 
to create a new surcharge adjustment.
Input fields & functionality
Section: General data
Surcharge: Select the type of surcharge you want to adjust: Excise or Deposit.
Amount: Enter the amount you wish to charge for the selected surcharge, for example € 0.
💡 Does not affect your official excise tax records
Setting the excise tax surcharge to €0.00 only adjusts the order and invoice. For your legal excise tax and AGP registration, Douano continues to correctly calculate all tax obligations in the background based on the actual volume shipped.
Section: Apply to
In this section, you can set the conditions under which this surcharge adjustment should be applied automatically.
Price Class: Use this field to adjust the surcharge for an entire group of customers.
Example: Assign all export customers to the Export price class and set the deposit surcharge to €0.00 for this price class.
Company: Use this field if the exception applies to a single specific company or customer.
☝️ Note: You must choose either a price range or a company. These two fields are mutually exclusive.
💡 Tip: Do you want to include excise tax in the product price for a specific company? Then manually adjust the sales price on the order or create a separate price list for that company.
Product: Select a specific product to which this surcharge adjustment applies. If you leave this field blank, the surcharge adjustment will automatically apply to all products within the selected price range or to the selected company.