💡 In Douano, charges for deposits and excise duties are automatically calculated and added to a sales order.
💡 These surcharges can be overridden in the following cases:
Deposits: if you don’t want to charge the deposit for a customer you’re exporting to. Typically, packaging is not returned in the case of exports.
Excise: if you prefer not to show excise charges on the invoice.
⇢ Go to Settings - Trade - Charge Adjustments and click the green plus icon to create a new surcharge adjustment.
General
Surcharge: Choose between the Excise or Packaging deposit surcharge.
Amount: Enter the amount you wish to charge for the selected surcharge.
Apply To
☝️ In the Apply To section, define the conditions under which the surcharge should be overridden.
☝️ If you select a company, you cannot select a price class, and vice versa.
Price class: you can override the surcharge for an entire price class.
This is typically used to hide excise duties on invoices for customers in a certain class by setting the excise surcharge to €0.
⚠️ In the price list linked to this class, you must include the excise amount directly in the product prices.
Company: you can override the surcharge for a specific company.
💡 Typically used to:
Set deposit to €0 for export customers.
Set excise to €0 for customers where you don’t want to show it.
⚠️ For these customers, create a separate price class and include the excise in the product prices.
Product: You can override the surcharge for a specific product.
You may also leave this field empty to apply the override to all products.