💡 When you create a company, Douano will automatically add the billing address of that company to the addresses. In addition to the billing address, you can add multiple addresses for a company, such as a delivery address or a branch office. These addresses can be selected in orders.
⇢ Go to Companies - Addresses and click the green plus sign.
General data
Company: select the company for which you want to add an address. This can be either a customer or a supplier.
Name: choose a clear name so that you can easily recognize this address in selection fields. Typical examples are: delivery address, delivery under suspension, branch name + number...
Visible in dropdowns: checked by default, so this address can be selected in transactions.
GLN (Global Location Number): optional field to enter the unique identification number of this physical location.
Default: you can set one address as the default address for this company. This address will be selected automatically in orders but can still be overridden in the order itself.
Address
Address line 1: usually contains the street name and house number. As this is a free field, you can use the formatting that is typical for the country.
Address line 2: optional, e.g. for a floor in an office building, or any other extra info that should be shown in the address.
Postal code: can contain both numbers and letters. For addresses in the Netherlands, make sure to add the two letters that are part of the postal code.
City: enter the city or town name.
Province/State: optional, mainly used for countries like the United States where the state is part of the address.
Country: select the country.
☝️ Always select the correct Country, as Douano uses this when preparing invoices (to determine whether VAT should be charged) and for receiving goods under excise suspension.
☝️ By default, Belgium, the Netherlands, France and Germany are included in Douano. You will need to create other countries first before you can use them in an address. Want to add a new country? Follow this 👉 guide.
Attn.: if invoices should always be addressed to a specific person or department, you can enter it here. This text will automatically be added to the billing address.
Contact Information
Phone number: the phone number for this address. If entered, this number will also appear on the logistics documents destined for this address.
Delivery Note
Use this field to add a default remark that will appear on all delivery notes/packing slips.
Excise Information
Under excise suspension: when checked, shipments and receipts to and from this address will be handled under excise suspension if they concern excise goods. For shipments and receipts to a foreign address, excise suspension is always assumed, regardless of whether this box is checked.
Excise number: the excise number or tax warehouse code for this specific location. This number is automatically included in an eAD declaration for shipments to this address.
Delivery Hours
In this block, you can specify the delivery times for each day of the week for this customer.
💡 To set opening hours, you can use the input tool or enter the time manually via the keyboard.
Break: tick this box to add a second time slot, for example to record a lunch break.