💡 Peppol is a secure, international network that allows companies and governments to exchange invoices electronically. It ensures that invoices are automatically, digitally, and in a standardized format delivered to the correct recipient – without the need to send PDFs by email.
💡 At this moment, Peppol is available for our Belgian customers, since sending invoices via Peppol will become mandatory for B2B transactions in Belgium as of January 1, 2026.
💡 For our Dutch customers, the Peppol plugin will be available at a later stage. We closely follow the regulations and will communicate about this in due time.
What do you need to use Peppol?
💡 To send or receive invoices via Peppol, two conditions must be met:
You must be registered on the Peppol network to receive purchase invoices. Douano cannot perform this registration for you. It's best to contact your accountant to arrange this. This way, your purchase invoices will be sent directly to your accountant's accounting software. You will usually receive an email notification each time.
The Peppol plugin must be activated in Douano to send sales invoices. This allows you to automatically send invoices via Peppol when you send them to a customer with a valid Belgian VAT number (and who is registered on the Peppol network, of course).
💡 Later this year, we will install the plugin for all our Belgian customers.
💡 Don’t want to wait for the automatic rollout and prefer to be Peppol-compliant today? Let us know, and we will activate the Peppol plugin for you immediately.
How does sending invoices via Peppol in Douano work?
Douano offers several options for sending invoices to your customers digitally. You can choose to send invoices via Peppol, via email, or via a combination of both. If you send invoices to a customer by mail, select the “None” option here, and the invoice will not be sent via Douano.
You can easily set this preference for each customer, ensuring that invoices are always sent automatically in the correct manner.
In Douano, navigate to: Companies ➔ Companies and open the profile of the desired customer.
Within the customer profile, scroll to the Communication Details section.
Look for the Invoice Delivery Method field.
Here, select how invoices should be sent to this customer (Peppol, email, or both).
Send exclusively via Peppol? If you want to send all invoices for a specific customer exclusively via the secure Peppol network, select only the “Peppol” option in this field.
Bulk Editing
This feature is only available if you are using the new user portal, which is being rolled out in phases. Have questions? Ask them in our chat or email [email protected].
Do you have a large group of customers—or even your entire customer base—that needs to switch to Peppol all at once? Within Douano, you can easily update this setting for multiple contacts at once using a bulk action.
Navigate to: Companies ➔ Companies.
Select customers: In the overview, check the specific customers you want to edit. Want to select all customers in the list? Then check the top checkbox in the table header.
Open bulk actions: Click the Bulk Actions button in the top-right corner of the screen.
Selecting the correct setting: In the dropdown menu, follow these steps:
Select Communication
Go to Invoice Delivery Method
Select Peppol
As soon as you confirm the action, Douano will immediately process the change in the background for all selected companies. This saves you valuable time!
Sector-specific electronic invoices
💡 Douano uses electronic invoices in UBL format, fully tailored to the sector. This means:
Correct handling of deposits
Mention of excises
Mention of financial and commercial discounts
All details exactly as you are used to from Douano
How do I know if I or a customer is correctly connected to Peppol?
💡 Once the Peppol plugin is properly installed, an extra field will appear for each company indicating whether it is connected to the Peppol network.
⇢ Go to Companies - Companies.
Open your own company or that of a customer.
In the 'Communication details' block, you can see whether this company is connected to the Peppol network or not.